In nearly every industry, pressing challenges ranging from labor shortages to rising operating costs continue to drive change in the way businesses manage employees and production. The increased urgency for digital transformation taking place all around the globe has further impacted the ways in which organizations manage the security and safety of their various physical environments.

From healthcare facilities to corporate headquarters, the need to maintain a high level of security and safety for employees, visitors, real estate, and data has never been greater. This need is met with ever-increasing challenges related to the hiring, training, and retaining physical security guard personnel.

In terms of the employment landscape, organizations face several co-existing challenges when it comes to hiring, training, and retaining security personnel. Plus, with the rapid rise in technology, novel solutions to existing security concerns are becoming more readily available, further challenging the role and value of physical security guards. Challenges within the security guard industry include:

  • Training and turnover costs

  • Regulatory and compliance issues

  • Repetitive tasks and fatigue

  • Response time

  • Complexity of tasks

  • Element of human decision making

  • Armed guard training and management

  • Reduction in customer satisfaction

Convergint, in collaboration with Intel, created a comprehensive eBook detailing the best of what’s available via technology with the strategic use of highly valuable physical security guards, and how businesses can implement an augmented guard experience to improve their overall security posture while reducing costs, mitigating risks, and optimizing operational processes.

View the eBook Here

Download the Full eBook

Leveraging virtual guard solutions

As a result of the above challenges, organizations everywhere are upgrading their operations and physical building security to incorporate connected and intelligent technologies. Comprehensive digital technology solutions powered by high-capacity computing can help stakeholders realize several benefits to security and operations by adopting smart features and connectivity.

Optimizing process and enabling new use cases

Organizations can implement a range of digital security solutions that transform and improve operations, provide key insights, and enable new use cases. Leveraging the best of what’s available in terms of rapidly evolving technology, nearly every industry stands to benefit from the adoption of virtual security solutions.

Lowering costs, improving customer service, and increasing safety

As enterprises continue to demand customized security solutions based on their unique needs, digital technology can be used to create security guard solutions that blend seamlessly into a specific corporate culture, streamlining training processes and operations.

Enhancing physical security and reducing risk

As security guard tasks grow in number and complexity through greater adoption of technology, the role of the security guard has become more challenging and difficult for organizations to fill. Digital solutions are available to relieve some of that complexity, and in many cases, physical security instances can be replaced or improved by technology.

Getting started

Convergint and Intel believe organization leaders can successfully transform their security operations by establishing clear business goals and KPIs, undergoing operational analysis, creating detailed workflows and functional designs, building a technology roadmap and establishing priorities, justifying business expenses and defining value, and then implementing a plan in phases with short- and long-term success factors. Contact Convergint today to learn more.

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