In Conversation: Jason Zhuang reflects on his 10-year journey at Convergint APAC

Like many graduates, after finishing my studies, I entered the workplace enthusiastically but with little real direction. After a couple of different jobs, I joined Convergint in September 2014 as an Embedded Service Backup Engineer and was keen to excel and develop in the role from the start. I absorbed industry knowledge quickly and seized every opportunity available to gain new experience, taking on different tasks and exposing myself to various teams and departments. I participated in training, wasn’t afraid to ask questions, and worked hard to learn and grow. When I discovered that the customer support team was expanding in 2015, I took the chance to apply for a role to explore more opportunities.

My career journey at Convergint has been inextricably linked to the company’s growth. That’s the incredible opportunity that Convergint has given me. Since my transfer to the customer support department in 2015, our business in APAC has grown significantly. There has also been an increased focus on service and new service offerings have been launched, so our department has undergone a lot of change, providing me with opportunities for growth.

Given my experience and skills, I was fortunate to be promoted to a supervisor role in 2019. In that role, I oversaw the expansion of our Shanghai ‘call centre’ to a Service Operations Centre (SOC) to provide enhanced customer experience and, later, a platform to launch of our System Monitoring and Managed Services offerings. As well as taking on new responsibilities, I had to sharpen up my management skills, so I enrolled in various training programs to enhance my skills. I also attained a Microsoft Azure certification to better understand the cloud and AI technologies fundamental to our Managed Services. Not only have I had the opportunity to lead a team and department but, over the years, my work scope has also expanded from China to the whole APAC region. I’m now the Operations Lead for our SOCs in Shanghai, Manila, and Bangkok.

The biggest change I’ve witnessed is the growth of the company, both regionally and globally. In APAC, we were around 250 colleagues when I joined, and that number is now over 1300. We also have dozens more locations and business entities established in over 12 countries across the region. The small ‘call centre’ I used to be part of has now expanded to four SOCs across APAC, handling hundreds of customer requests every day and driving Convergint’s innovative, cloud-based service offerings.

However, even during this rapid development, the company’s culture has remained constant. Our values, work ethic, enthusiasm for helping each other, and our drive to develop and improve as a team all remain unchanged. It’s one of the things that keeps me here. My desire for knowledge and my eagerness to continuously learn has also not diminished.

One of our core Values and Beliefs is “I am accountable for my continuous development – a better me is a better Convergint”. Regardless of your role, experience, or focus, I believe that continuous learning is key. Knowledge gives you the ability to better address and solve problems and is the foundation for growth. Only by constantly improving my own strengths and technical ability can I better lead my team forward. Convergint has been a great platform for me because the company offers many opportunities to learn through training, experience, transfers, and more. If you have a positive, ‘go getter’ attitude and dare to challenge yourself, I believe you will find your path and be successful.