About the solution
SOCs encounter a range of issues that can hinder their effectiveness. These include dealing with operational and technical silos, managing operator fatigue, and addressing inefficiencies caused by nuisance alarms. Additionally, SOCs struggle with maintaining thorough communication with regional security officers, ensuring associate safety during high-risk procedures, providing timely documentation for law enforcement, and integrating legacy systems during mergers and acquisitions.
System solutions & benefits
The integrated solutions provided by Convergint and Intellicene address key challenges faced by Security Operations Centers (SOCs) with a range of advanced features designed to enhance operational efficiency and effectiveness:
Device Association and Mapping
Simplifies device management by eliminating the need for operators to search through camera trees.
Efficient Investigation Tracking
Uses machine learning to track and record bad actors, reducing investigation time.
Branch Opening & Closing Safety
Triggers duress alarms for immediate police dispatch via the Symphia Personal Safety app.
ATM Theft Prevention
Detects and responds to ATM theft using camera analytics and GPS tracking.
Hold Up Alarm Response
Provides real-time video and screenshots for timely law enforcement intervention.
SOP and Procedure Integration
Seamlessly integrates existing SOPs and response procedures, ensuring compliance with standards like the Bank Protection Act.
Enhanced Situational Awareness
Offers a comprehensive view of device health and business intelligence.
Advanced Access Control
Implements multi-layer access control with LPR, facial recognition, and access control data for sensitive areas.
System results
The Symphia platform reduces alarm verification time from 60 seconds to just 4 seconds, providing the fastest response to security threats, saving lives and property, and reducing false alarms. It offers a high return on investment by enabling single-person operations and maintaining consistency even when down-staffed. Symphia Control also provides comprehensive device management and timely alerts on device health issues, enhancing operator effectiveness.
This collaboration represents a significant advancement in security operations. By integrating Intellicene’s Symphia platform, Convergint and Intellicene deliver the highest level of security, efficiency, and return on investment. They are committed to providing innovative solutions that address the critical challenges faced by SOCs, ensuring safety and security for all.
Contact an expert today to discover how Convergint and Intellicene’s advanced security solutions can safeguard financial operations and address specific security needs.
About Intellicene
Intellicene sits at the nexus of awareness, insight, and action. Our mission is to help organizations harmonize security, business continuity, and risk management to protect what matters most. By delivering integrated, intelligent software platforms that help businesses better understand and respond to mission-critical events, Intellicene empowers its clients to manage the most complex security and business operations efficiently. From mobile applications and AI-driven analytics to infinitely scalable software and intelligent devices, we’re building advanced technology that raises the bar and makes the world safer.
Please see the “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms prior to using a Convergint-installed solution.
