Convergint Philippines marked a significant milestone on 20th September 2023 with the inauguration of its new CTC in Manila. The opening of the Manila CTC signifies the company’s continued commitment to service excellence, innovation, and customer satisfaction, and to delivering cutting-edge security and audio-visual (AV) solutions and services for its growing network of customers in the Philippines and the Asia Pacific (APAC) region.
Located in Bonifacio Global City (BGC), a key financial business district in Metro Manila, the new CTC is equipped with state-of-the-art technologies and AV capabilities. It not only serves as an office space for Convergint’s fast-expanding Philippines team, but also functions as a security and AV demo facility, allowing customers and partners the opportunity to experience firsthand Convergint’s outstanding solutions and services.
The highlight of the opening event was the launch of the Manila Service Operations Centre (SOC), which is housed within the Manila CTC. As the newest and largest SOC in the APAC region, following dedicated centres in Shanghai, Melbourne and Bangkok, the Manila SOC is strategically positioned to serve Convergint’s customer base across APAC. Fitted with an impressive 4.8m wide LED monitoring wall and operated by a team of skilled experts, the Manila SOC offers the highest levels of 24/7 customer support and protection.
“We are thrilled to have opened this CTC in Manila. This new office will allow us to better serve our customers in the Philippines and in APAC, and it reflects our commitment to pushing the boundaries of security and AV technology. We always strive to be our customers’ best service provider.”
– Gary Wong, Vice President, Southeast Asia and South Korea
“The Manila SOC positions us to deliver exceptional levels of customer support and managed services throughout APAC. We are confident that our pioneering technologies, modern facility, and professional team allow us to serve the varied needs of our customers and provide them with invaluable benefits to enhance their security systems and operations.”
– Ricky Du, Vice President, Strategic Accounts & Service APAC
The successful opening event was attended by over 50 customers, partners, and colleagues who came together to celebrate the significant occasion. Attendees were provided with a tour of the facility, and experienced an insightful live demonstration of Convergint’s ServicePlus Managed Services capabilities in the SOC.
Highlights of the opening event
New location
Unit 701, 7th Floor,
Tower 1 High Street South Corporate Plaza
26th Street, Bonifacio Global City,
Taguig City, Manila, 1634,
Philippines
About Convergint
Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 6 years, Convergint is a global systems integrator focused on delivering results for customers through unparalleled service excellence. In Asia Pacific, Convergint operates with over 1,200 colleagues in 60+ locations. Contact Convergint’s dedicated experts today to learn more about how Convergint can ensure maximum performance and functionality to protect your site.
