Following rapid developments in technology and the profound impact of the pandemic on work environments, businesses have witnessed considerable changes in the way employees work and collaborate in recent years. Demand for advanced, effective audio-visual (AV) and unified communication solutions has increased exponentially, and requirements have become more complex. For end-users, grappling with these technologies and determining the most effective solutions, platforms, and integration can pose a significant challenge.

As a global solutions provider, Convergint helps companies navigate these challenges and assists customers in implementing high-performing, efficient, and future-proof audio-visual systems. Drawing on 12 years of experience in AV solution design and deployment, Convergint Asia Pacific colleague Willson Wen, AV Sales Engineer in Beijing, shares three common challenges faced by customers, and how they can be overcome.

When new AV technologies are deployed, employees often find it challenging to learn how to use them. How can the learning threshold be minimised and ease-of-use improved?

Implementing conference room standards that meet user needs and unify system architecture is key. A standardised approach drives simplicity and minimises the learning threshold. If a customer does not have such standards in place, Convergint can help generate AV standards based on customer needs, user scenarios, and best practices.

Additionally, while it’s important to implement solutions with advanced functionality, the technology must also be practical. Adopting a solution with a visual and intuitive user interface that is easy to navigate is essential—the user experience must be a focus to achieve high user adoption.

From hardware infrastructure to software and systems, AV maintenance can be challenging. How can this be avoided?

The best approach is to consider the maintenance of the system during the initial design phase of a project. This is where details really count. In the overall architecture, the flexibility of the system should be considered, including the reusability of physical links and technical features. Unnecessary transmission nodes should be reduced, and the must be system structure simplified. Products should be selected carefully considering maturity, stability, compatibility, and ease of installation. All of these factors help ensure smoother system maintenance after implementation.

For businesses with diverse business requirements, what is the best conference system to support the use of multiple platforms?

When diverse business needs must be met, a Teams Rooms + BYOD (bring your own device) model works very well. Users can effortlessly transition between various conference setups using the same hardware, allowing businesses to optimise the value of their assets.

Audio-visual experts

Convergint is a leading global solutions provider that assists customers implementing diverse technologies to deliver impactful results and achieve business goals. Committed to service excellence, Convergint continues to set the bar for quality and innovation in the security and audio-visual industry. To learn more about how Convergint can provide world-class solutions and services tailored to meet the needs of your business, contact an expert today.

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