Convergint’s Healthcare Team Integrates Technology into the Patient Journey

I have over 28 years of experience across several industries, with over 19 years in the healthcare sector. I’ve also held multiple leadership roles throughout my career in the areas of sales, marketing, and operations. In that time, I’ve provided vertical support to field-based colleagues, as well as created strategic business plans and offered market intelligence oversight. When I joined Convergint, our dedicated healthcare team was established with a focus on integrating best-in-class technology solutions that deliver clinical and operational efficiency and enhance the patient experience through standardized account management and local service, support, and execution for customers.

The healthcare team integrates safety, security, and workflow solutions to deliver clinical and operational outcomes enhancing the overall patient experience. We do this in three ways:

• We help our clients make smart, data-driven decisions by keeping them apprised of emerging technologies, trends, and providing data that supports the best options for their environment. 
• We fully enable our local Convergint Technology Centers (CTCs) to work on behalf of our clients. Convergint’s global capabilities are well complemented by local service, and our CTCs strive to exceed customer expectations. We help them understand client standards, processes, and KPIs. The Healthcare team’s goal is to achieve consistency in results across markets and secure recognition as our clients’ best service provider. 
• We apply a customized, programmatic approach that works for our client’s unique needs and requirements. No two healthcare facilities are alike therefore the Healthcare Vertical team formulates solutions that adapt to the client’s unique requirements.

Healthcare facilities nationwide are now faced with an escalation in staffing challenges, supply chain shortages, workplace violence, cyber-attacks, and increased regulation. To combat these challenges Convergint’s healthcare team provides cutting-edge solutions, designed to improve the patient journey as well as patient and staff satisfaction.

The patient journey provides tremendous context for the demands on healthcare facilities. It also indicates opportunities for Convergint to leverage systems integration, and defines areas where technology and services can benefit the patient and support institutional efficiencies. The most significant opportunities include cyber monitoring for devices, helping customers address workplace violence, improving patient satisfaction, and addressing and enabling digital transformation.

We measure our success based on positive business outcomes—clinical, operational, and financial. The healthcare team’s number one goal is the safety of patients and staff, so when there is an improvement in patient satisfaction scores, we know our job has been done right. 

Convergint is an excellent choice for many reasons. The most notable drivers for partnership with us are:

• Our market expertise. As one of the largest and most successful integrators for healthcare facilities, we have mastered all of the technologies healthcare facilities use today. Furthermore, we seek out emerging technologies that will ensure that our clients are well-positioned to face the future of healthcare. Convergint’s understanding of this vertical is both broad and deep.
• Our focus on quality of execution. In terms of service or project delivery, our well-trained specialists are committed to delivering beyond client expectations. 
• Our belief in transparency. Convergint leverages a host of tools, including iCare and iTrac, that facilitate understanding and alignment. Transparency results in trust. We will continue to focus on being our clients’ most trusted partner and very best service provider.