Convergint is a service-based systems integrator fully committed to being our customer’s best service provider, and our iCare Customer Portal helps us deliver. iCare is a web-based customer resource providing real-time, online access to service and installation work orders, management reporting, and secured document-sharing, to provide easy collaboration between Convergint and the customer.
iCare benefits
Security measures
User-defined access
Protected by 256-bit encrypted SSL certificate
Real-time updates
History and metric reporting
Service work order and job status
Reporting capabilities
Metric reports
Work order status summary reports
Collaboration platform
Customers define the documents top share: as-builts, contracts, playbooks, and more
Email notifications
Email notice of status changes to work orders
Proposal requests
Create RFP request
Track progress and measure performance
