A well-developed and well-run security operations center (SOC) can help strengthen the security posture of any business; however, building and maintaining an effective SOC in-house can be costly and complex. Convergint Ireland offers a fully functioning SOC as a cost-effective service for customers, providing organizations with 24/7 support and an external team of cybersecurity experts and analysts to detect advanced threats.

The following video describes the various offerings of SOCs and how they improve an organization’s security.

Security Operations Center features

Intruder Monitoring

Brings the customer’s alarm system to life, linking it directly to the Alarm Receiving Centre’s (ARC), with controllers on standby ready to respond to the signaled emergency.

Video Management & CCTV

  • Identifies and takes action on unauthorized entry to an organization’s premise. Control operators can view a premise as soon as an alarm is activated and also report and confirm a crime in progress, which will receive a priority response from authorities.
  • Deters intruders using voice-down intervention so that all crimes are addressed.
  • Provides battery or solar powered devices for sites with limited to no power access. This solution ensures an organization’s premise is secured at all times, even without power.

Lone Worker

  • Enables a person to immediately alert an ARC in the event of an emergency. The devices are designed to monitor and protect workers who are required to work in remote locations with limited signal or hazardous environments, as well as workers who operate high-risk machinery.
  • Creates visibility to lone worker locations, allowing emergency assistors to identify where help is needed.

Fire Alarms

  • Provides early detection of a fire, assists with duty of care for employees, and sets out to minimize damages.
  • Allows for a properly planned and executed service and maintenance program which enhances the performance and integrity of the fire alarm system without compromising occupant safety and compliance requirements.

Perimeter Protection

Maintains an organization’s security strategy while protecting entrances from unwanted intruders with the use of sound and motion detection technology. Depending upon the sensitive nature of the facility, entrances should be protected by electric gates, bollards, and vehicle barriers.

Support

Remote Technical Support

Convergint has a Remote Technical Security Support Team that functions 24/7/365. The team supports many global products such as Lenel, Genetec, C-CURE, S2, and many more.

The team remotely responds to a variety of customer service calls, administration calls, and technical requests in a timely manner and will diagnose, troubleshoot, repair, and debug a variety of systems for complicated systems in real-time. They identify and resolve problems for most types of service calls including emergency calls, repair requirements, and appropriate field solutions. The technical support team also completes accurate and detailed service reports to allow for precise invoicing and job cost tracking.

iCare Customer Portal

Convergint iCare is a web-based customer resource providing real time, online access to service and installation work orders, management reporting, and secured document-sharing, to provide easy collaboration between Convergint and the customer.

A global leader in systems integration

Convergint is a global, service-based systems integrator focused on mission-critical security, fire, and life safety infrastructure. Convergint offers last-mile delivery for emerging technology, backed by a 20-year commitment to its core value of service. Learn more about how Convergint Ireland can deploy this system to help organizations achieve critical security goals and maintain a safe and secure environment, while also hardening security systems and reducing cyber vulnerabilities.

Recommended Articles