Bringing operational intelligence to financial institutions is transforming the role of video surveillance. Traditionally focused on security and facilities management, video cameras support operational, marketing, and human resources teams in gaining valuable business insights.

Convergint collaborates with Hanwha Vision to assist financial institutions in leveraging advanced AI-driven camera technology combined with the customizable SightMind platform. This partnership helps organizations unlock actionable insights, optimize branch operations, and enhance customer experience. Real-time analytics and advanced reporting tools help institutions better understand customer behaviors, traffic flows, and operational needs, critical elements in improving performance across the financial sector.

Understanding customer behavior and optimizing branch efficiency

The financial sector faces increasing pressure to understand customer behavior, manage foot traffic in the branch, and optimize operations across multiple locations. Traditional surveillance systems are often limited to security and facilities teams, leaving critical operational questions unanswered. Financial institutions may struggle to innovate and adapt effectively in a competitive market without cross-location data collection and visualization.

Optimizing branch operations with AI and analytics

Through the partnership between Convergint and Hanwha Vision, advanced AI and analytics solutions are made available to financial institutions, addressing their unique challenges while enhancing both security and operational efficiency:

  • AI-powered cameras: Hanwha Vision’s cameras use deep learning to classify and track objects, such as people and vehicles, with high accuracy. This supports real-time data collection and operational insights, tailored to the needs of financial institutions.

  • SightMind platform: Supported by Convergint, this cloud-hosted solution allows institutions to visualize and analyze data through customizable dashboards, offering insights specific to branch needs.

  • Cross-branch analytics: Data from multiple branch locations is aggregated to compare trends and assess the impact of operational changes over time.

  • Real-time analytics: Features such as queue monitoring, loitering detection, and slip-and-fall alerts help contribute to safer and more efficient branch environments.

  • Custom reports: SightMind’s widget-based reporting system offers flexible reporting options to support efficient decision-making.

Transforming financial institutions with the benefits of AI and analytics integration

The integration of Hanwha Vision’s AI-driven technology with the SightMind platform delivers significant advantages to financial institutions:

  • Operational efficiency: Real-time analytics support more effective resource allocation and streamlined branch operations.

  • Informed decision-making: Aggregated data uncovers trends and patterns that support better strategic planning across financial branches.

  • Improved safety: Real-time alerts assist in reducing false alarms and enhancing response times, which are crucial for maintaining secure financial environments.

  • Enhanced customer experiences: Visualization tools and reports assist in optimizing operations to meet customer expectations more effectively.

The partnership between Convergint and Hanwha Vision is tailored to address the unique needs of the financial sector. By integrating AI-powered video analytics with the SightMind platform, this approach transforms traditional surveillance into a resource for operational intelligence, helping financial institutions improve performance, enhance safety, and secure long-term success.

Contact an expert today to discover how Convergint’s partnership with Hanwha Vision can help financial institutions optimize branch operations and leverage AI-powered video analytics to enhance performance.

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About Hanhwa Vision

Hanwha Vision has led the global video surveillance industry with world-class optical design, image processing, and cybersecurity technologies for over 30 years. As it broadens its business to become a global vision solution provider, Hanwha Vision will deliver customers more valuable and meaningful insights by collecting key information and providing big data analytics utilizing AI and cloud technologies.

Some of our content may be sponsored by the product partners featured. We strive to ensure transparency and provide valuable content while working with trusted partners.

Effective security and safety is a multi-layered approach involving people, processes, and technologies. Convergint-provided products and services are only one part of this multi-layered approach, will not detect or prevent all threats or solve every risk, and should not be your sole method of security or safety. Please see the “IMPORTANT PRODUCT SAFETY AND SERVICE INFORMATION” documentation, available at convergint.com/terms, prior to using a Convergint-installed system.

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