In Conversation: Oceania Head of Global Accounts on Regional and Vertical Capabilities

Convergint Oceania Global Accounts (GA) works alongside the dedicated Global Accounts teams in APAC, EMEA, LATAM, and North America as a cohesive unit to provide unrivaled consistency in delivery from New York to Sydney and everywhere in between.

Delivering on a global scale with local expertise, we remove the pain points of Convergint stakeholders by understanding local regulations and installation standards while ensuring the end product is in line with our customers’ standards.

The team represents a vast portfolio of vertical markets worldwide, and local teams successfully service this diversity with their extensive experience.

The Oceania region is seeing enormous demands for servicing the data centre vertical, as many cloud service providers expand their regional capabilities in Australia and New Zealand. Our team is ideally situated in the region with significant experience working with tier-one data centres and cloud innovation providers and has established strong communication within data centre teams across Convergint APAC, EMEA, LATAM and North America.

The team’s knowledge of industry standards and regulations, coupled with the ability to leverage Convergint’s global capabilities, uniquely positions us to deliver on-time and to-specification results that verticals demand. Learning to work within the constraints of rigid and secure infrastructure and network teams while delivering results in next-to-impossible timelines helps us maintain the premium service expected by customers.

The GA team consists of dedicated, experienced security and technology professionals who are committed to delivering a great experience for Convergint customers. We build lasting relationships with customers and stakeholders through integrity and quality delivery of results which makes us stand out in the industry. The team strives to fulfill the role of a trusted technology adviser by looking at its customers’ business operations and leveraging technology to improve processes whilst keeping organisations, assets, and people safe.

The team can deliver solutions for custom automation applications, proactive, and managed services while addressing new emerging security threats that transcend physical security platforms into cyber security while working with the Advanced Solutions group. We also hold the capability to leverage existing technology stacks and add artificial intelligence software and services to deliver real tangible outcomes for Convergint customers. All of this can only be delivered through Oceania’s multi-faceted, multi-talented and multi-skilled team acting with a simple common goal “to be our customers’ best service provider“.

The goal for our team is to consistently serve Convergint’s customer base, no matter where the project is in the world. Convergint Oceania is growing, and the GA team is growing with it. It is a very exciting time for the region as we continue to add skilled colleagues to the CTCs while investing in up-skilling existing colleagues in Australia and New Zealand. The growing team will improve our delivery capacity, customer experience, and contribute to a positive experience for Convergint’s end users.

Another focus area for us is to increase Oceania’s service offering, with exciting prospects in Audio Visual. With a dedicated support team, the region will increase its offering to customers and extend the Convergint world-class service to other areas of the customers’ business. Some more current and upcoming proactive initiatives for the region are:

• Additions to the Convergint Oceania drawing centre to support consistency in documentation and efficiency in design.
• Increasing service support from Melbourne-based Convergint Service Centre (CSC) offering a wide variety of services including video alarm verification services, network monitoring, cyber monitoring in the purpose-built Security Information and Event Monitoring (SIEM) centre.

“We expect to be our customers’ best service provider”. This is what motivates me to get up and go to work every day.