Nurses walk an average of four to five miles a day as they move between their stations, patient rooms, and equipment closets. Nurse call lights ensure that patient care is optimized, however lights that remain illuminated after response create confusion and inefficiencies. A real-time location system (RTLS) will automate workflow processes, saving time and supporting better patient care. When a caregiver enters the patient room, an RTLS-enabled staff badge cancels the call and creates a time-stamp for the nurse’s arrival, enabling hands-free workflow. Patient response times are critical to patient care and ultimately impact a facility’s Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.

HCAHPS scores are broken down into three categories:

  1. Patient Perception: Produces data about the patients’ perception of care.
  2. Quality of Care: Provides insight to improve quality of care.
  3. Transparency: Increases transparency about the quality of hospital care that was provided.

When administrators collect this data, they have insight into what is happening within the facility and can better examine how care is delivered and identify new ways to improve processes and procedures.

Key functionality of nurse call automation:

  • Automates call cancellation

  • Documents response times and length of visit

  • Facilitates staff rounding

  • Generates patient and staff interaction reports

  • Triggers clinical events from a staff badge

  • Stack uses cases on the Nurse Call System if it already has an RTLS system built in.

Nurse call automation simplifies communication with staff, cancellation of patient calls and automatically initiates clinical workflows such as nurse rounding procedures. The end result is more efficiency which translates into faster response times and improved patient care.

Benefits of nurse call automation:

  • Improves workflow

  • Increases patient and staff satisfaction HCAHPS scores

  • Enhances patient and staff safety

  • Reduces number of patient calls

  • Provides supporting documentation

A global leader in systems integration

Convergint leverages technology to deliver clinical and operational solutions to improve workflow and enhance the patient experience in healthcare environments. This is done by bringing together best in class technology solutions into a whole to ensure all of the technology subsystems function together maximizing the value of the overall solution: clinically, operationally, and financially. Said simply, Convergint makes technology work better.

Contact Convergint’s team of healthcare experts today.

Contact Us

In the news