Turning up the Volume Globally with Convergint’s AV Team

I have over 15 years of experience in the audio-visual industry. With primary focus in system integration, international business delivery, strategy development, partner network building, mergers and acquisitions, and other aspects of the global AV business. Recently, I joined Convergint as the Executive Director of Global AV. In this role, I am building a team of global audio-visual experts who support local country teams in EMEA and APAC. The team and I work closely with local management to provide essential support and added value to both new and existing Convergint clients.

The audio-visual team at Convergint is responsible for delivering custom-designed solutions that address workflow challenges, automate processes, and enhance operational efficiency within the audio-visual industry. The team work closely with customers to understand their unique requirements and pain points, in order to design AV solutions and services that support their business needs.

Specifically, the audio-visual team is focused on leveraging cutting-edge technology and partnerships to enable and transform transactions, resulting in improved journey experiences and higher satisfaction levels. Whether it’s designing audio-visual systems for corporate boardrooms, video walls for control centers, or digital signage for retail environments, the audio-visual team at Convergint provides innovative solutions that meet and exceed customer expectations. Moving forward, we also aim to deliver full managed services offerings to our clients, including remote management, AV as a service (AVaaS), comprehensive maintenance contracts and more, in an effort to provide a holistic end-to-end AV service.

The audio-visual industry faces several challenges, some of the biggest include:

1. Rapidly changing technology: The audio-visual industry is constantly evolving, with new technologies emerging regularly. Keeping up with these changes and determining which technologies are worth investing in can be a challenge.
2. Integration with other systems: In many cases, audio-visual systems need to be integrated with other technologies, such as IT systems or building automation systems. Ensuring seamless integration can be complex and time-consuming.
3. Scalability: As organizations grow and their needs change, their audio-visual systems need to be able to scale to meet those evolving needs. This requires careful planning and design to ensure that the systems can be easily upgraded or expanded as needed.
4. User adoption: No matter how well-designed an audio-visual system is, it’s only as good as the level of adoption by end-users. Ensuring that end-users are comfortable with the technology and are using it effectively is crucial to the success of any audio-visual system.

At Convergint, our audio-visual team is dedicated to helping customers navigate these and other challenges, delivering custom-designed solutions that are tailored to their unique business needs and designed to address their specific pain points.

Convergint’s acquisition of Seal Telecom has been a significant success, as it has given the company a deeper understanding of the relationship between security and audio-visual industries, and how they drive exponential business growth. This acquisition prompted Convergint to invest in the audio-visual industry.

Over 70% of Convergint’s clients are large multinational corporations with a significant global presence, and they have both security and audio-visual needs. The synergy between the security and AV businesses is clear, as both industries operate in similar environments. Furthermore, most global clients are looking for large, global system integrators that can provide multi-layered, effective, and long-lasting solutions.

The constantly evolving audio-visual industry presents significant opportunities for Convergint to continue to grow and expand its service offering for customers. The company’s investment in the audio-visual industry, combined with its experience in the security industry, provides clients with a unique advantage, setting Convergint apart from other system integrators. By staying ahead of the curve and constantly adapting to the changing industry landscape, Convergint is well positioned to meet the needs of its clients and continue to drive growth and success.

There are many ways to measure success in this industry. Some of these include:

• Client satisfaction, retention, and referral rates
• Reduction in total cost of ownership
• Increase in conference room utilization
• Productivity capture
• Delivering Projects across multiple regions and at scale

In addition, with Convergint’s 185+ offices across the globe we are laser-focused on understanding our client’s needs and delivering solutions that break down barriers to communication and enhance their business workflows. Therefore, the customer can focus on keeping their teams working and collaborating.

Our team is dedicated with the industry’s most certified team of engineers and technicians who are uniquely capable of offering valuable insight and expertise for our client’s vital technology deployments.

Convergint has several key factors that make it the best choice for audio-visual solutions:

• Global presence: With 185 offices around the world, Convergint has a strong established presence that enables it to support clients across wide geographies and provide local billing, compliance, and project delivery mechanisms.
• Unique and empowered culture: Convergint’s Values and Beliefs help us stay accountable to our mission of being our customers’ best service provider.
• Engineering-driven structure: As a system integrator with deep engineering expertise, Convergint is well equipped to deliver large-scale projects, providing scalability, and ensuring that clients receive the best possible support.
• Wide range of solutions: By offering a wide range of solutions, Convergint can provide value-add services to existing and new clients, becoming the service provider of choice for businesses seeking simplicity and a “one neck to shake” approach.
• Certified engineers: With a team of certified engineers and technicians, Convergint is uniquely capable of offering valuable insight and expertise for vital technology deployments, ensuring the success of its clients’ projects.
• Customer-focused approach: With a focus on understanding client needs and delivering bespoke solutions that break down barriers to communication and enhance business workflows, Convergint is dedicated to helping its clients succeed and thrive.

In conclusion, Convergint’s combination of global reach, experienced engineering team, values and beliefs, wide range of solutions, focus on client satisfaction, and proven track record of success make it the best choice for audio-visual needs.